Privacy Policy

1. Introduction

Numero Analytics Services Ltd ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.numeroanalytics.com or use our data platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number and company name when you register or contact us
• Login credentials (email and hashed password) for platform access
• Search queries and download history within our platform
• Payment information processed securely through our payment partners
• Communications you send to us via contact forms or email

We also collect certain information automatically when you use our platform, including:

• Log data (IP address, browser type, pages visited, time spent)
• Session information for security and single-device access control
• Cookies essential for platform functionality

3. How We Use Your Information

We use the information we collect to:

• Provide, operate and maintain our data platform and services
• Process your account registration and manage your subscription
• Track points usage, query count and download history
• Send you service-related communications (account confirmation, password reset)
• Respond to your enquiries and provide customer support
• Improve and develop our platform and services
• Comply with legal obligations

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• All passwords are stored using bcrypt hashing — we cannot see your plain text password
• Platform access is protected by session-based authentication with single-device enforcement
• Database connections use secure credentials not exposed in public code
• All data transmissions are encrypted via HTTPS/SSL

While we implement these safeguards, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We retain transaction records (points ledger, query log) for accounting and audit purposes.

You may request deletion of your account and associated data by contacting us at contact@numeroanalytics.com.

6. Cookies

We use session cookies essential for platform operation (login state, search filters, download tracking). These cookies are deleted when you close your browser or log out.

We do not use tracking cookies, advertising cookies or third-party analytics cookies.

7. Third-Party Services

Our platform may use the following third-party services:

• Google Fonts — for typography (no personal data shared)
• Payment processors — for subscription payments (subject to their own privacy policies)

We are not responsible for the privacy practices of third-party services.

8. Your Rights

Under UK GDPR and applicable data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us at contact@numeroanalytics.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@numeroanalytics.com
• Phone: +44 7405 150977
• Address: Numero Analytics Services Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK